Senior Service Technician

Senior Service Technician

idc-Automatic, Coon Rapids, MN, US

For more than 40 years, family-owned idc-Automatic has been providing quality local garage door service to the Minneapolis and St. Paul community and surrounding areas.  We are a complete local garage door service company that offers a full range of services to both residential and commercial customers.

idc-Automatic is a growing company that offers competitive pay and career advancement.

Apply for this position

At idc-Automatic, we are invested in you.  We provide a unique opportunity for you to have a significant impact on your team, our customers, and our communities. We offer you more than just a job; we offer you an environment where your voice is heard, where you make a difference, and where you can truly love what you do. We are seeking an experienced Senior Service Technician to join our team. You should have previous garage door service experience. You will join a growing team of highly capable service technicians who are passionate about customer service. Idc-Automatic provides training and development opportunities along with excellent compensation and a full benefit package.

Perform service and repair to garage doors, dock levelers and related equipment at a high level of proficiency while exceeding customer expectations and meeting Company standards. Train new Service Technicians on procedures and advanced troubleshooting methods.  

  • Perform advanced troubleshooting along with service and repairs on garage doors, dock levelers, electrical systems, and related equipment using a variety of power tools, hand tools, ladders and lift mechanisms.  
  • Review assigned job tickets and determine correct equipment and parts to be loaded for transport to job sites.  
  • Effectively utilize technology (tablets, mobile phones, computers, email, and scheduling software) to log task completion, quotes, and payment information.  
  • Maintain vehicle, equipment, tools and inventory in a clean, safe and efficient manner to obtain optimum operation.  
  • Train new Service Technicians on garage door/dock leveler service and repair, including troubleshooting, proper procedures and processes, equipment operation, quality considerations and safety.  
  • Adhere to and maintain compliance with established systems, policies and procedures.  
  • Comply with all safety and housekeeping expectations and 5s standards.  
  • Identify, recommend and implement opportunities for continuous performance and process improvements.  
  • Contribute to a spirit of cooperation and teamwork within and between departments while demonstrating and upholding Company values.
  • High school diploma or GED required.  
  • Two (2) years of garage door installation and/or service experience required.
  • Certified to install and test fire doors in compliance with NFP80 required.
  • Must have a current and valid driver’s license in good standing.  
  • Ability to obtain forklift/aerial lift and DOT certification required.  
  • Ability to effectively utilize technology (tablets, mobile phones, computers, email, and scheduling software).   
  • One (1) year of dock leveler installation and/or service experience preferred.
  • IDEA Master Technician certification preferred.  


IDC-Automatic is Hiring!

Apply today for one of our available positions.

idc-Automatic is a market leader with great internal growth opportunities
idc-Automatic offers competitive pay to compliment our benefits package
Benefit Icon HEALTH
idc-Automatic offers a menu of health insurance options
Benefit Icon DENTAL
idc-Automatic offers dental coverage
idc-Automatic offers life insurance
Benefit Icon PAID TIME OFF
idc-Automatic offers PTO to encourage employee work life balance
Benefit Icon HOLIDAY PAY
idc-Automatic offers holiday pay

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