Service Technician

Service Technician

idc-Automatic, Coon Rapids, MN, US

At idc-Automatic, we realize our greatest assets are our best-in-class team members, which is why we’re dedicated to offering opportunities for growth and advancement, highly competitive wages, and an attractive benefit package.  Together, we can continue to be a leader in the garage door and dock leveler industry!

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We’re Growing and We Would Like You to Join Us!

At idc-Automatic, we are invested in you.  We provide a unique opportunity for you to have a significant impact on your team, our customers, and our communities. We offer you more than just a job; we offer you an environment where your voice is heard, where you make a difference, and where you can truly love what you do.   Bring your excellent work ethic and willingness to learn – we’ll take it from there.  You will be joining a growing team of highly capable service technicians who are passionate about customer service.  idc-Automatic provides training and development opportunities along with excellent compensation and a full benefit package.  This is an exciting opportunity to grow in your career with an industry leader.

We are seeking both experienced and non-experienced candidates.  Idc-Automatic provides extensive training through industry experts like the Institute of Door Dealer Education and Accreditation (IDEA), the National Commission of the Certification of Crane Operators (NCCCO), WB McQuire Dock Levelers, and more.  

Idc-Automatic offers highly competitive compensation along with the following benefits:

  • Paid Training
  • Company vehicle
  • Health
  • Dental
  • Vision
  • Life and AD&D Insurance
  • Long-Term and Short-Term Disability
  • 401(k) with Company match
  • Paid Holidays
  • Generous Paid Time Off (PTO)
  • Clothing and tool allowance
  • Cell phone reimbursement and Company provided tablet
  • Company events

Perform service and repair to garage doors, dock levelers, and related equipment while exceeding customer expectations and meeting Company standards. 

  • Perform troubleshooting, service and repair to garage doors, and related equipment using a variety of power tools, hand tools, ladders and lift mechanisms. 
  • Review assigned job tickets and determine correct equipment and parts to be loaded for transport to job sites. 
  • Effectively utilize technology (tablets, mobile phones, computers, email, and scheduling software) to log task completion, quotes, and payment information.
  • Develop complete and accurate quotes to include parts, time, and resources.
  • Maintain vehicle, equipment, tools, and inventory in a clean, safe, and efficient manner to obtain optimum operation. 
  • Adhere to and maintain compliance with established systems, policies and procedures. 
  • Comply with all safety and housekeeping expectations and 5s standards. 
  • Identify, recommend and implement opportunities for continuous performance and process improvements. 
  • Contribute to a spirit of cooperation and teamwork within and between departments while demonstrating and upholding Company values.
  • High school diploma or GED required.
  • Ability to effectively utilize technology (tablets, mobile phones, computers, email, and scheduling software).
  • Must have a current and valid driver’s license in good standing.
  • Ability to obtain forklift/aerial lift and DOT certification required.

IDC-Automatic is Hiring!

Apply today for one of our available positions.

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